These Terms of Service ("Terms") govern access to and use of the services provided by HeyHai Ltd ("HeyHai", "we", "us", or "our").

By accessing or using our platform and services (the "Services"), you ("Customer", "you") agree to be bound by these Terms.

If you do not agree to these Terms, you may not use the Services.

HeyHai Ltd provides AI-powered voice communication services designed to support dealerships with lead response, outbound campaigns, customer engagement, and insight generation.

The Services may include:

• Automated inbound and outbound voice calls
• Lead qualification and scoring
• Appointment booking
• Call recording and transcription
• Reporting and analytics

We may update, modify, or improve the Services at any time.

You may use the Services only for lawful business purposes.

You agree:

• To comply with all applicable laws and regulations, including those relating to data protection, electronic communications, and marketing
• To ensure you have a valid legal basis to contact individuals
• Not to use the Services for unlawful, misleading, abusive, or deceptive purposes

You are solely responsible for your use of the Services and the outcomes of any communications initiated through the platform.

You are responsible for:

• The accuracy and legality of any data you provide
• Ensuring that individuals contacted via the Services have been obtained and processed lawfully
• Compliance with all applicable calling, consent, and recording laws
• Ensuring appropriate disclosures are made where required

HeyHai Ltd does not assume responsibility for your compliance obligations.

The Services may involve the use of AI-powered voice agents to communicate with individuals.

You acknowledge and agree that:

• Calls may be conducted using AI-generated or AI-assisted voice systems
• Calls may be recorded and transcribed by default
• You are responsible for ensuring that appropriate consent is obtained where required by law

HeyHai Ltd provides tools to support compliant use but does not guarantee that use of the Services will satisfy all legal requirements in every jurisdiction.

In providing the Services, HeyHai Ltd processes personal data on your behalf.

• You act as the data controller
• HeyHai Ltd acts as the data processor

Further details on data handling, security, and processing are set out in our Privacy & Data Use document.

Fees for the Services will be agreed in writing between you and HeyHai Ltd.

Unless otherwise agreed:

• Fees are billed on a recurring subscription basis
• Payment is due in advance at the beginning of each billing period
• We may automatically charge the payment method on file

We may also enter into separate enterprise agreements with customised pricing and terms.

Failure to pay may result in suspension or termination of the Services.

All fees are non-refundable unless otherwise agreed in writing.

The Services are provided on an "as available" basis.

We do not guarantee:

• Continuous, uninterrupted, or error-free operation
• Any specific performance outcomes

We may suspend or restrict access:

• For maintenance, updates, or improvements
• To address security or operational concerns

Support is provided at our discretion unless otherwise agreed.

All intellectual property rights in the Services remain the exclusive property of HeyHai Ltd.

You are granted a limited, non-exclusive, non-transferable right to access and use the Services during your subscription.

You may not:

• Copy, modify, or create derivative works
• Reverse engineer or attempt to extract source code
• Use the Services to build or support competing products

To the maximum extent permitted by law:

• The Services are provided "as is" and without warranties of any kind
• HeyHai Ltd shall not be liable for indirect, incidental, consequential, or special damages
• Our total liability shall not exceed the total fees paid by you in the three (3) months preceding the event giving rise to the claim

Nothing in these Terms limits liability where it cannot be excluded under applicable law.

We may suspend or terminate your access to the Services at any time, including where:

• You breach these Terms
• Payment is overdue
• The Services are used in a way that creates legal, operational, or reputational risk

You may stop using the Services at any time.

Termination does not affect any accrued rights or obligations.

We may update these Terms from time to time.

Where changes are material, we will take reasonable steps to notify you. Continued use of the Services constitutes acceptance of the updated Terms.

These Terms are governed by the laws of Ireland.

Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Ireland.